Our Policy

Booking & Deposits

A deposit is required to secure your appointment. All deposits are non-refundable and are applied toward the total cost of your booked service.

Rescheduling & Cancellations

Appointments can only be rescheduled at least 24 hours before the scheduled time. Rescheduling within 24 hours is not allowed. Cancellations result in the loss of your deposit.

Upfront Payment

Deposits are non-refundable. Appointments can only be rescheduled at least 24 hours before your scheduled time. Rescheduling within 24 hours of the appointment is not allowed. Failure to show up will be treated as a “no-show,” resulting in the loss of your deposit. Cancellations also result in the loss of your deposit. If you are unable to reschedule, please contact us at 027 958 8889 at least 24 hours before your appointment or email us at lalanailsandbeauty@gmail.com to request changes.

No-Shows & Late Arrivals

Failure to attend an appointment will be treated as a no-show and the deposit will be forfeited. If you expect to be late, please contact the salon as soon as possible so we can advise whether the appointment can still be accommodated.

Gift Cards

The Gift Card is non-refundable; it cannot be replaced when lost and is not redeemable for cash. This gift certificate can be used towards any purchase at our salon.

Gift cards are available at our salon at 527 High Street, Hutt Central, Lower Hutt, or by calling +64 27 9588 889.

Loyalty Card

To redeem a discount on your visit, you must present a valid “physical” loyalty card. This can NOT be digital or a photo.

If you accidentally lose or have lost your loyalty card, we CANNOT provide a replacement or transfer the balance to a new loyalty card. Please keep it in mind!

Change-of-Mind

Please carefully choose and confirm your preferred colour before we begin your service. Once the service has started or been completed, any request to change the colour will be considered a colour change/redo service and an additional fee will apply.

If you decide you dislike the colour after walking out, you will be required to pay the full price for a new service.

We will not offer any refund or credit note because you have simply changed your mind.

Smoking / Vaping

Smoking or vaping is not permitted in our premises.

Hygiene & Safety

We maintain strict sanitation standards. Tools and equipment are cleaned, sanitised and sterilised between clients to provide a safe and hygienic salon environment.

Personal Treatment

As we are concerned with you and your loved one’s safety and the treatments are all about you, we prohibit pets in the salon unless agreed otherwise.

Food

To prevent contamination during treatments, no food should be consumed during treatment.

Infections

The treatment is discontinued if bacterial or viral infections are found. In that case, you will be referred to a general practitioner.